Question 1

Where is Forest MD based?

Accepted Answer

Forest MD is based in Singapore.

Question 2

Where are your products formulated and produced?

Accepted Answer

Forest MD products are formulated and produced in Singapore and South Korea.

Question 3

Can I get Forest MD products in other stores or websites, or in other countries?

Accepted Answer

Forest MD products are available exclusively at www.forest-md.com and at IYAC Medspa in Singapore.

Question 4

Do Forest MD products contain any parabens, synthetic fragrances or colorants, or other chemical nasties?

Accepted Answer

Forest MD products do not contain any parabens, propylene glycol, petrolatum, sodium lauryl sulfate, colouring agents or mineral oil. Our products prioritise the health and well-being of your skin by avoiding potentially irritating ingredients.

Question 5

Do Forest MD products contain fragrance?

Accepted Answer

Forest MD products do not contain synthetic fragrances. Our fragrances are derived solely from natural sources found within our products. Natural fragrances are crafted from materials such as essential oils and plant extracts, offering a lighter scent without synthetic chemicals. They may have a shorter shelf-life and can subtly evolve over time. We prioritise natural fragrances over synthetic ones due to their gentle nature and avoidance of potentially harmful chemicals commonly found in synthetic fragrances.

Question 6

Are your products tested on animals?

Accepted Answer

None of our products has been tested on animals. What’s more, our entire line has been certified 100% cruelty-free by PETA.

Question 7

Are your products safe for sensitive skin?

Accepted Answer

Forest MD products have been specifically designed for sensitive skin. They have been successfully used in trials on customers with atopic and sensitive skin for a number of years.

All Forest MD products are free of potential skin irritants like parabens, propylene glycol, petrolatum, sodium lauryl sulfate, synthetic fragrances or colouring agents, and mineral oil.

While every effort has been taken to ensure our formulations are as non-irritating as possible, in the unlikely event that you experience skin irritation after using one of our products, we recommend you discontinue use immediately and consult a doctor.

Question 8

Are your products safe to use while pregnant or nursing?

Accepted Answer

All Forest MD products are safe to use while nursing.

Forest MD products are also suitable for use during pregnancy, except the Nutrient Serum, Stem Cell Repair Essence and Blemish Control Essence.

For clients who like these three products, here are some pregnancy-friendly alternatives you could switch to if you are expecting:

	Pregnancy-safe alternatives
Nutrient Serum	……use our Lightening & Soothing Serum instead
Stem Cell Repair Essence	……use our Hydrating Soothing Essence instead
Blemish Control Essence	……use our Blemish Clarifying Lotion instead

In case of any doubt, check with your doctor.

Question 9

Can I get a skin consultation and product recommendations before I make a purchase?

Accepted Answer

You can call us at 6738 9921 and speak to our staff for product queries or recommendations.

Question 10

Can I visit your store to try the products out before purchasing?

Accepted Answer

You can try out our products at IYAC Medspa, 1 Orchard Boulevard, #06-04 Camden Medical, Singapore 248649.

Question 11

Why do you use plastic bottle instead of glass?

Accepted Answer

As Forest MD products contain a high percentage of natural products, they have been packaged in airless pump bottles designed to minimise contact between the unused product and the atmosphere to maximise freshness. Making such containers out of glass would be less practicable, and also involve a higher carbon footprint than making it from plastic. We also considered that shipping glass, which is heavier, would result in a higher carbon footprint, and that glass would involve higher risk of wastage due to breakage and danger to the consumer from broken glass if the product were damaged in transit.

Question 12

Do your products have an expiry date?

Accepted Answer

To keep our products fresher for longer, they are packaged in frosted airless pump bottles which minimise exposure to sunlight and air until the product is dispensed. Our products can last two years if left unopened or for six months after opening.

Question 13

The product I want is out of stock. How long will it take to be restocked?

Accepted Answer

We restock our products regularly, so if something you want is out of stock, please check back in a month’s time to see if it’s available.

You may reach out to Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com, to be put on the waitlist and be notified once your desired product is back in stock.

Question 14

I would like to feature Forest MD products in a publication. How do I get in touch?

Accepted Answer

Please get in touch with us by email at customercare@forest-md.com.

Question 15

WHERE DO YOU SHIP TO? DO YOU SHIP INTERNATIONALLY?

Accepted Answer

We ship locally in Singapore, and internationally to destinations covered by DHL (e.g. Hong Kong, Taiwan, South Korea, Brunei, Australia, United Kingdom, USA)

Question 16

What are your delivery options and how much is shipping?

Accepted Answer

Our standard delivery is $10.90 for local orders of $149.99 and below. Local orders of $150 and above are eligible for free shipping. These are calculated based on total order cost (after all discounts are applied).

We aim to deliver local orders within 3 working days, but may take additional time during sale periods.

Self-collection is also available at IYAC Medspa, 1 Orchard Boulevard, #06-04 Camden Medical, Singapore 248649, during our operating hours, once you have been notified that your order is ready for collection.

For overseas orders, please get in touch with us at customercare@forest-md.com to get a shipping fee estimate, before placing your order online. A shipping fee will need to be paid separately regardless of the value of your order.

Question 17

How do I place an order?

Accepted Answer

Visit www.forest-md.com on your computer or mobile device. Create an account, if you have not already done so.
Log in to your account.
Browse (by products / concerns) and add items to your cart by selecting your desired product size and quantity before clicking “Add to cart” at the bottom of the product page.
To review the items in your cart, click the shopping cart icon on the top right corner of the page
If you have an applicable promo code, enter it and click “Apply coupon”. Discounts, if applicable, will be calculated thereafter.
Click on “Proceed to checkout” when you are ready to place the order.
Key in your billing and shipping details on the next page, and select your preferred shipping method. Self-collection is available during our operating hours.
Read and agree to Forest MD’s Terms & Conditions, before clicking “Place order”.
Select payment mode by “Credit Card (Stripe)” or “PayPal”. You do not need to have a PayPal account to make payment.
Complete the payment.
You will receive an email confirmation shortly after you have successfully made payment.

Question 18

What payment methods may I use?

Accepted Answer

We accept Visa, Mastercard, AMEX and PayPal.

We are using PayPal as a payment gateway. You do not need to have a PayPal account to make payment. Select “Pay with Credit or Debit Card” when prompted, if you do not have a Paypal account.

Question 19

WHERE IS MY ORDER CONFIRMATION NUMBER?

Accepted Answer

You will receive an email, containing the order confirmation number, shortly after you’ve completed your purchase.

Question 20

HOW DO I KNOW IF MY ORDER WENT THROUGH?

Accepted Answer

You will be able to check your order status via My Account > Orders if your order was made while you were signed in. Your order status should reflect “Processing” or “Completed”, and you will receive an order confirmation via email within an hour of placing your order.

Question 21

My order status shows "Processing" but I did not receive a confirmation email.

Accepted Answer

Please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com for us to check on this for you.

Question 22

WHY DOES MY ORDER STATUS SHOW “PAYMENT PENDING” OR “CANCELLED”?

Accepted Answer

Please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com for us to check and verify if your payment has gone through successfully.

Question 23

MY PAYMENT HAS FAILED.

Accepted Answer

Please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com for assistance.

Question 24

CAN I MAKE CHANGES TO OR CANCEL MY ORDER ONCE IT’S BEEN PLACED?

Accepted Answer

Orders cannot be cancelled once they are confirmed.

If you need to make changes to your shipping address, please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com immediately. If your order has not been shipped, amendments may be possible.

Forest MD will not be liable for replacements or refunds for parcels that were delivered to incorrect addresses provided, and we suggest reviewing your shipping details before every checkout.

If you need to make changes to your order, please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com immediately. If your order has not been shipped, amendments may be possible.

Question 25

WHAT DO I DO WHEN ITEMS IN MY CART ARE OUT OF STOCK?

Accepted Answer

Should an item in your cart become unavailable, you will need to delete it from your cart before checkout.

You may reach out to Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com, to be put on the waitlist and be notified once your desired product is back in stock.

Question 26

I AM FACING PROBLEMS ORDERING THROUGH MY MOBILE DEVICE.

Accepted Answer

Forest MD’s website is compatible with most mobile devices and browsers. We recommend that you restart your device and browser, and clear the browser cache before trying again.

If the problem persists, please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com for assistance.

Question 27

DO YOU PROCESS ORDERS ON WEEKENDS AND PUBLIC HOLIDAYS?

Accepted Answer

Orders are processed as usual on Saturdays.

We are closed on Sundays and Public Holidays, and seek your understanding in having your orders processed or shipped out the next working day.

Question 28

CAN I BUY ITEMS IN BULK?

Accepted Answer

Forest MD’s products are intended for personal and non-commercial use only. In the event of a bulk purchase, Forest MD reserves the right to conduct transaction verification processes relating to your order, reduce the quantity of your order, or decline your order.

Question 29

WHEN WILL MY PARCEL BE DELIVERED?

Accepted Answer

Once your order is processed, a WhatsApp message will be sent to inform you of the delivery date and the estimated delivery timing.

If you need to make changes to the delivery date or timing, please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com immediately. If your order has not been picked up by our courier partner, rescheduling may be possible.

Question 30

WHY IS THERE A DELAY IN DELIVERY?

Accepted Answer

Due to high order volume, we seek your kind understanding that delivery may take slightly longer during sale periods.

If you have not received your order after a week, please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com for assistance.

Question 31

I WAS NOT AVAILABLE TO RECEIVE MY PARCEL UPON DELIVERY.

Accepted Answer

Our courier partner will give you a call if no one is home to receive the parcel. With your permission, your parcel may be left at your door step. Forest MD will not be liable for missing or damaged parcels delivered in this manner.

Do indicate in your order remarks at checkout, if there are days/timing to avoid for delivery.

If your parcel is returned to us by our courier partner due to a failed delivery, re-delivery charges shall apply.

Question 32

I DID NOT RECEIVE MY ORDER. WHO CAN I CONTACT ABOUT THIS?

Accepted Answer

We’re sorry your order is taking longer to arrive! Please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com so we can help.

Question 33

WHAT IS YOUR RETURNS AND EXCHANGE POLICY?

Accepted Answer

We strive to ensure your satisfaction with every purchase at Forest MD. While all sales are final to maintain product safety, we offer a Customer Satisfaction Guarantee. If, within 14 days of receiving your order, our product does not meet your expectations, please contact us at customercare@forestmd.com. Kindly provide your order number and details for personalised assistance. Your trust in Forest MD is valued, and we are committed to resolving any concerns to your satisfaction.

Return Reason	Refund / Store Credits
My item arrived damaged/faulty.	Yes
One/some of the items ordered was missing.	Yes, please contact Forest MD’s Customer Service.
I received the wrong item.	Yes, please contact Forest MD’s Customer Service.
I developed an allergic reaction after trying the product.	Please contact Forest MD’s Customer Service for assistance.
I’ve changed my mind and my product is unused.	No

Question 34

HELP! MY ORDER ARRIVED DAMAGED.

Accepted Answer

If your order arrives damaged, please get in touch with us at 6738 9921 or customercare@forest-md.com as soon as possible, and within 3 days of receipt. Please also be ready to provide photographs of the damaged item(s) along with your order number as well, so we can better assist.

Question 35

HELP! I RECEIVED INCORRECT, DAMAGED OR MISSING ITEMS IN MY DELIVERY.

Accepted Answer

Please get in touch with us at 6738 9921 or customercare@forest-md.com as soon as possible, and within 3 days of receipt. Please also be ready to provide photographs of the item(s) delivered along with your order number as well, so we can better assist.

Please do not dispose of any damaged/incorrect item(s) as Forest MD may arrange to collect the product back for quality assurance purposes.

Question 36

I DEVELOPED AN ALLERGIC REACTION TO YOUR PRODUCT.

Accepted Answer

We’re sorry to hear about your reaction. Your safety is our priority, so please stop using the product and consult a doctor immediately. Get in touch with us at 6738 9921 or email customercare@forest-md.com as soon as possible. Our Customer Service Team may ask for photos and details to assist you further. Please hold onto the product; we may need to collect it for quality assurance.

If you have known sensitivities, it’s advisable to review the ingredients before making a purchase.

Question 37

I REORDERED A PRODUCT AND NOTICED THAT IT SEEMS TO LOOK/SMELL A LITTLE DIFFERENT FROM BEFORE. WHY IS THAT?

Accepted Answer

Just like in nature, where no leaf or branch is ever exactly the same, our products are crafted using natural ingredients. As a result, there may be slight variations in colour or scent across different batches. Rest assured, the quality and effectiveness of our products remain consistent.

If you have any further questions or doubts, please don’t hesitate to contact us at 6738 9921 or email customercare@forest-md.com.

Question 38

HOW DO PROMO CODES WORK?

Accepted Answer

Be in the loop for the best discounts by following our social media pages. Promo codes can be applied to cart for applicable purchases, before checkout.

Question 39

CAN I USE MORE THAN ONE PROMO CODE AT A TIME?

Accepted Answer

You can only use one promo code at a time.

Question 40

I AM HAVING ISSUES USING THE PROMO CODE.

Accepted Answer

Please check the terms and conditions of the promo code regarding redemption eligibility, including but not limited to:

Promo code validity/expiration date
General exclusions such as: Using of promo codes for items already on promotion, flash sale, or non-discountable items (i.e. product sets)

You may also call Forest MD’s Customer Service on 6738 9921 or email us at customercare@forest-md.com for assistance.

Question 41

MY STOREWIDE COUPON DID NOT GIVE ME A DISCOUNT ON A PRODUCT SET. WHY IS THAT SO?

Accepted Answer

Product sets are sold at a bundled price which is already discounted, so coupon codes don’t apply to them.

Question 42

DO YOU OFFER PRODUCT SAMPLES?

Accepted Answer

While we do not offer product samples, you are welcome to visit our store at IYAC Medspa, 1 Orchard Boulevard, #06-04 Camden Medical, Singapore 248649, to try out the Forest MD products personally. Our friendly team will be happy to assist you and provide recommendations, if needed.

Question 43

DO I EARN POINTS FOR REVIEWING PRODUCTS?

Accepted Answer

Yes, you will be awarded 50 points with each product review.

Question 44

HOW DO I WRITE A USEFUL REVIEW?

Accepted Answer

Be descriptive about your experience using the product – tell us what you like or don’t like about it, and how you feel your skin has changed since you started incorporating the product into your skincare regime.

Question 45

WHY DO I NOT SEE MY REVIEW? WHY WAS MY REVIEW REJECTED?

Accepted Answer

Reviews may be rejected for the following reasons: Contains personal information (i.e. email address, contact number, etc.), discriminatory or inappropriate language, or is irrelevant to the product mentioned. Forest MD reserves the right to edit or reject any review in their sole discretion.

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Delivery and Tracking FAQ

Returns and Exchanges FAQ

Promo Codes FAQ

Other FAQ

Winners of the Beauty & Wellness Awards

New to Forest MD? Save 10% off your first order
+ Get Free Shipping!

Shop our Products

Shop Skincare Sets

Feeling confused about your skincare?

Feeling confused about your skincare?

FAQ’s

General FAQ's

Orders and Payment FAQ

Shipping FAQ

Delivery and Tracking FAQ

Returns and Exchanges FAQ

Promo Codes FAQ

Other FAQ

Winners of the Beauty & Wellness Awards

New to Forest MD? Save 10% off your first order+ Get Free Shipping!

New to Forest MD? Save 10% off your first order
+ Get Free Shipping!